Refund policy

 

At Arhauss, we want you to be satisfied with your dining furniture purchase. If you are not completely satisfied with your order, you may be eligible to request a return within 14 days of receiving your order, subject to the conditions below.

1. Return Period

Customers may request a return within 14 days of receiving their dining set or other purchased product.

Return requests submitted after the 14-day period may not be eligible for a return or refund.

2. Return Eligibility

To be eligible for a return, the product should generally:

·         Be returned within 14 days of delivery.

·         Be unused and in its original condition.

·         Include original packaging, accessories, parts, and documentation where applicable.

·         Not have been damaged, altered, or misused after delivery.

Arhauss may review the condition of the product before approving a return.

3. Damaged or Incorrect Items

If you receive a dining set that is damaged, defective, incomplete, or different from what you ordered, please contact Arhauss as soon as possible.

Please provide your order details and photographs of the product when appropriate. This will help us review the issue and determine the appropriate resolution.

4. Return Request Process

To request a return, contact Arhauss using the contact information provided at the end of this policy.

Please include your order details and the reason for your return request.

Do not send a product back before receiving return instructions from Arhauss.

5. Return Shipping

Return shipping arrangements and any applicable return shipping costs may depend on the reason for the return and the condition of the product.

Arhauss will provide applicable return instructions after reviewing your request.

6. Refund Policy

Once an approved return is received and reviewed, Arhauss will process the applicable refund within 3 days.

The time for the refund to become available may depend on the refund method and the relevant financial institution.

Because Arhauss accepts Cash on Delivery (COD), refunds for eligible COD orders may require additional arrangements with our customer support team.

7. Non-Returnable Situations

A return may not be accepted when:

·         The return request is submitted after the 14-day return period.

·         The product has been used, damaged, modified, or improperly handled by the customer.

·         Required parts, accessories, or packaging are missing.

·         The product is returned in a condition substantially different from its condition at delivery.

Exceptions may apply where required by applicable law.

8. Order Cancellation

If you need to cancel an order, please contact Arhauss as soon as possible.

Cancellation requests may depend on the order's processing or delivery status. An order that has already been processed or shipped may not be eligible for cancellation and may instead need to follow the applicable return procedure.

9. Damaged or Incorrect Products

If Arhauss determines that a product was damaged, defective, incomplete, or incorrectly supplied, we will work with you to determine an appropriate resolution, which may include a replacement, return, or refund, subject to the circumstances and applicable requirements.

10. Contact Us

For any questions about returns or refunds, please contact us:

Trade: Arhauss
Email: support@arhauss.com
Phone No.: +1 720-620-3593
Business Address: 3245 W Avondale Dr, Denver, CO 80204, United States